Why SerbizHub HelpDesk
With SerbizHub Helpdesk, you can:
Tracking of customer service performance has never been this easy.
Making your customers feel valued is a hallmark of good customer service. SerbizHub Helpdesk allows you to get to know your customers better, with these features:
Monitor client engagement using a database of queries, complaints, concerns. SerbizHub Helpdesk assigns reference numbers for easy tracking and issue resolution. With SerbizHub Helpdesk, you can:
Reports and Management
Performance reports by department or by staff involved are available "on the fly." Serbizhub Helpdesk enables you to track turn around time for client concerns or the resolution of issues. You can have a “commanding view” of your company’s services with the tracking of created, assigned, and closed customer support tickets concerning your different products and services. Access to and management of SerbizHub Helpdesk are role-based. Customer concerns and staff responses are archived to form part of your company records.
With SerbizHub helpdesk, promote teamwork and coordination by providing your staff operators, departments or teams the means to share and address concerns, without diminishing individual responsibility and accountability.
Leverage the expertise of your tried-and-tested staff and build a knowledge base for efficient and effective customer support. With SerbizHub Helpdesk, you can: